Why is my wick curling?
Our wicks are made from natural cotton wicks without metal threads. As a result it will naturally curl from time to time. You can minimise this by trimming your wicks to 5mm before every burn. Candle maintenance tools such as wick dippers, can be used to straighten unlit wicks.
Why is my candle not burning evenly?
Ensure you burn your candle for a minimum of 1 hour and maximum of 4 hours. Keep your candles on even surfaces with all wicks simultaneously lit.
Do your candles have a good scent throw?
Yes – both hot and cold. If left without the lid on, the cold scent throw is noticeable. Upon burning, the hot scent throw fills a medium sized room quickly
What’s the composition of your wax?
1000% vegetable - Non GMO coconut and rapeseed wax blend.
What’s your refund policy?
Refunds are accepted within 14 days, however buyer pays return postage (with tracking) and the item must be wrapped as carefully as you received it. Items must be unopened and in original, clean packaging. Please see our refund policy.
What if my candle is damaged during shipping?
Please contact us with photos of the damage as soon as you receive your item.
What size are your vessels?
Our standard size is 10 wide x 10 tall cm with a capacity of 350grams which equates to a burn time of around 50 hours.
Why does my candle have a deep burn pool?
Once the wax from your candle is liquefied and then relit, a deep burn pool of wax is a normal reaction because the wax has softened with each use – it’s physics. This is the normal nature of wax and does not minimise your candle’s burn time, or signify a lack of quality. Allow candle to become solid before relighting.
How natural are your scents?
We use a mixture of essential and fragrance oils to bring a balance to fragrance strength and composition. Our fragrance oils are safety tested. Due to certain ingredients in the composition of fragrance oils, we comply with safety labelling procedures (CLP). These ingredients are in quantities so small (less than 4%), they are negligible and non-toxic. Nevertheless, we are list them for clarity.
What safety information is available?
We comply with a set of safety standards applicable at the international level, by labelling our candles with safety information and warnings. CLP (classification labelling and packaging) is brings clarity to ingredients used. You will find warnings on the bottom of all candles and packaging.
How do I reuse the vessel?
To reuse your vessel, scoop out any excess wax and dispose of accordingly. Ideally clean out your vessel when it is slightly warm. Rise your glass with hot water, then wash out your glass with warm water and a cleaning agent.
How do I prevent my candle emitting black smoke?
It’s very rare for our candles to emit black smoke (soot). On the rare occasion that it does, please ensure you burn your candle away from draughts and regularly trim the wick to 5mm before lighting. If the wicks are too long or if the candle is burned near draught, it will visibly smoke as a result of unburned carbon particles being released into the air - please be assured that this soot is harmless. This soot can stain the edges of your glass – please clean your glass if it does.
We perform burn tests as part of our quality control. When you follow our candle care instructions, your candles will not soot.