Updated 05 May 2024 

Thank you for choosing to be part of our community at Pieces of the Cloud, also known as POTC (“POTC,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@piecesofthecloud.com

• This privacy notice describes how we might use your information if you:
• Visit our website at http://www.piecesofthecloud.com
• Engage with us in other related ways ― including any sales, marketing, or events

In this privacy notice, if we refer to: 

“Website,” we are referring to any website of ours that references or links to this policy
“Services,” we are referring to our website and other related services, including any sales, marketing, or events 

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our services immediately. 

General Data Protection Regulation (GDPR)
Pieces of the Cloud’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• Pieces of the Cloud needs to perform a contract with you
• You have given Pieces of the Cloud permission to do so
• Processing your personal information is in Pieces of the Cloud’s legitimate interests
• Pieces of the Cloud needs to comply with the law

Pieces of the Cloud will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right to data portability
• The right to withdraw consent

Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include the following: 

Personal Information Provided by You
We collect names; phone numbers; email addresses; mailing addresses; billing addresses; debit/credit card numbers; contact or authentication data; and other similar information. 

Payment Data
All payments are securely processed using SSL-Encryption through our payment gateways – Stripe, Klarna and Paypal, so your data is is encrypted and transmitted securely. We may collect data necessary to process your payment when you make purchases. All payment data is processed by the aforementioned payment processing gateway. We do not store your payment information. All personal information that you provide to us must be true, complete and accurate. 

Information Automatically Collected
We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. 

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes: 

•  ‘Cookies’ – these cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• We follow a standard procedure of using “log files”. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
• “Device Data” such as information about your computer, phone, tablet or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
• “Location Data” such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

How we use your Information
We use the information we collect or receive to: 

• Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time.
• Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
• For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law.

Data Retention
When you place an order through our site, we collect certain data through your order
information on our records. If you’d like us not to store these, please contact us via our contact
details below.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.